7-Eleven resolves its Philippines customer and partner support tickets faster by using the modern automations of Freshdesk.
Freshworks helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines.
According to a media statement by the software company, 7-Eleven automates and more quickly resolves queries to deliver the same in-store conveniences to their regular customers and online shoppers using Freshdesk and Freshdesk Contact Center.
“With Freshworks, 7-Eleven was able to consolidate all of its customer support into one platform,” said the company in its statement. “As a result, 7-Eleven now has a unified control center for its customer and partner experiences in the Philippines.”
“With the rise of social media use in the Philippines, we’ve witnessed a high demand for support requests on the same channels,” said Aeruh Dimalanta, Customer Care Specialist at 7-Eleven. “We got Freshdesk up and running in minutes and it helped us automate over 100,000 requests last year with easy to use automations on a platform that’s intuitive for our agents.”