The Conversational CX Automation Platform’s human-like voice AI bots can understand sentiments, intent and past behaviour.
Yellow.ai, formerly Yellow Messenger, has launched Voice AI bots on its platform, in addition to the existing channels of text automation like Website, WhatsApp, Facebook, Kakaotalk, Instagram, Line, and more, the Conversational CX Automation Platform announced on 21 June.
According to the company, it has worked with over 109brands such as Zalora, Food Panda, Bukalapak, Danabijak, and Mobile Premier League in Southeast Asia in the region and it offers enterprise-grade chat and voice bots, weaving in the best of AI and Human intelligence to deliver highly differentiated elevated customer experience at a fraction of the current operational cost.
With the growing demand for hyper-automation and on-demand resolution by customers in Singapore, adding Voice AI capabilities to yellow.ai’s rich customer experience automation platform is a natural evolution to realising a vision of Total CX Automation, the company said in its statement.
The human-like voice AI bots can understand sentiments, intent and past behaviour, and also modify pitch, tone, excitement, and more, to suit customer sentiment and intent on channels like Telephony, Google Assistant and Alexa. The company claimed that its bots can natively converse naturally in 100+ languages across text and voice, such as Bahasa Malay, Bahasa Indonesia, Tagalog, Mandarin, English, Tamil, and more, out-of-the-box.
“Conversational interfaces are changing how we relate to brands and voice is playing a key role in enabling smarter brand-to-consumer interactions,” said Raghu Ravinutala, CEO and Co-Founder of yellow.ai. “Today, growth and success in every business are highly indexed to creating personalised and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational CX platform, which is the ultimate balance between human + AI capabilities”.