Survey of eight APAC markets finds consumers want faster service and more AI support
Data shows respondents’ sentiments about service friction, channel handoff, AI comfort, and customer experience technology plans across sampled countries.
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Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
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Introducing AI-driven fashion e-commerce to S E Asia
ZALORA is introducing its proprietary integration of OpenAI technology into its platform to create more immersive and conversational online shopping experiences.
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Beleaguered by customer trust issues, SingPost turns to experience management tech
The pandemic did not do the postal service and logistics giant any favors, but its new digital experience focus can help.
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Marketing in times of crisis: How to do it?
Brands in the Asia Pacific region are innovating with programmatic platforms for digital and mobile marketing in the current COVID-19 pandemic.
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Experience Management (XM) Platform: Qualtrics new customer experience solutions
New solutions help organisations attract customers and increase loyalty in a post-pandemic era.
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Adobe appoints International Advisory Board to help companies thrive in the digital economy
Six top global business leaders join the Board, chaired by Paul Robson, President of Adobe’s International business.
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Whitepapers
DXPs Need to be Less Complicated
Insights into what the idea …Read More »
Practical Applications of AI to Prioritize for Your DXP
Do you know how Artificial …Read More »
Case Studies
Liverpool FC to deliver more personalized, real-time digital fan experiences with AI
The football club will deepen …Read More
Businesses leveraging the TikTok ecosystem for app and business growth
How businesses targeting younger audiences …Read More
The rise of programmatic DOOH
As a leading smart city, …Read More
Viettel Money increased online user registrations by 33% with Moloco
The strategic partnership between Viettel …Read More